Comments on: Creating New Users Manually

By: Veena Prashanth

Veena Prashanth — Mon, 23 Jan 2012 04:28:59 +0000

>>Does the software attempt to retry the card and rebill the customer? <<

No. DAP does not retry card or send an email to the customer when there are billing issues. You will have to manage that within your payment processor.

By: Robert Lawrence

Robert Lawrence — Mon, 23 Jan 2012 03:17:40 +0000

Bounced cards and billing issues? How does DAP handle that? Does the software send an email out to the customer and let the customer login and update their credit card details? Does the software attempt to retry the card and rebill the customer? Please explain how this works. Thanks!

By: Kit

Kit — Tue, 12 Jul 2011 00:36:24 +0000

I have a customer who called in with their payment information. Do I have to enter it in the “authorize.net” first then manually add the user and mark paid?

By: Veena Prashanth

Veena Prashanth — Wed, 25 May 2011 22:19:09 +0000

>>Assuming these members want to continue their membership – then what? Will DAP and One Shopping Cart rebill them automatically? If DAP does rebill them automatically and their charge is denied again – will I just have to run their charge manually as I did before?
< <

DAP will not rebill them automatically if their old subscription is canceled. DAP does not store CC info.
If the user subscribes again via 1SC and if the user uses the same email id for re-purchase that they had used previously, then dap will extend their access end date, so the user's drip will start from where they left off.

See - http://www.digitalaccesspass.com/doc/cancellation-or-refund-requests/

By: Crystal Coleman

Crystal Coleman — Wed, 25 May 2011 17:59:49 +0000

I have the same question as above – any answer Veena?

Thanks!

By: Dave Meir

Dave Meir — Sat, 15 Jan 2011 22:08:19 +0000

Veena,

Sorry – guess I should have asked this the first time. Assuming these members want to continue their membership – then what? Will DAP and One Shopping Cart rebill them automatically? If DAP does rebill them automatically and their charge is denied again – will I just have to run their charge manually as I did before?

By: Veena Prashanth

Veena Prashanth — Sat, 15 Jan 2011 21:55:45 +0000

Dave,
The access depends on the user’s access end date.

If their access end date has expired, then they will not get access to future content even if they are marked as paid.

By: Dave Meir

Dave Meir — Sat, 15 Jan 2011 17:41:56 +0000

Ravi,

I have three or four users I had to add manually to the system because of credit card snaffus. I marked them as paid because they were – for this first month. But their due date is coming up soon and I see their status is as PAID in the member management area. What happens now at the end of their 30 days?

By: Ravi Jayagopal

Ravi Jayagopal — Thu, 29 Apr 2010 05:20:59 +0000

Joe,

>>Is there a way to add all users to a product?< <
Yes, there is. On the Users > Manage product, do a search, and then click on the “Select All” check box, select all users, then select the product you wish to add them to, and click on “Add”.

>>Or to multiple products?<<
You can select multiple users, but cannot add them to multiple products in one shot. You will have to add the users to one product at a time.

- Ravi Jayagopal

By: Creating Multiple DAP Admins — DAP Documentation

Creating Multiple DAP Admins — DAP Documentation — Thu, 22 Apr 2010 19:28:36 +0000

[...] 1) Add new user [...]