Comments on: Cancellations and Refunds

By: Recommended Refund Policy — DAP Documentation

Recommended Refund Policy — DAP Documentation — Mon, 28 Feb 2011 20:35:58 +0000

[...] remember that when you do the actual refund within DAP, DAP will roll-back any commissions credited towards this purchase. If you have not yet paid your [...]

By: Joe

Joe — Mon, 04 Oct 2010 16:23:57 +0000

what is the difference in user status and product access status. I understand that making a product access inactive would prevent the user from accessing that product – but then what is the user status used for? Where would I use one over the other?

By: Rick Wilson

Rick Wilson — Mon, 26 Jul 2010 03:04:56 +0000

Ravi/Veena,

I’m not sure if my previous post above made sense or not. Sometimes I’m not good at writing things clearly. Feel free to delete it.

As I understand it, PayPal needs the customer to cancel from their end – correct? So that then automatically cancels their account?

I guess I’m a bit confoozed about what happens with the payment processors other than PayPal.

Thanks again!

Rick Wilson

By: Rick Wilson

Rick Wilson — Mon, 26 Jul 2010 02:48:39 +0000

Hi Ravi/Veena!

I can understand that you would not want to do “direct cancellations/refunds but would rather do them personally. But I’d like to be able to have the cancellations done automatically. Refunds thru paypal have to be done in person but cancellations can be done automatically.

Surely an option to allow/disallow cancellation automatically can be coded in DAP to allow DAP customers to make the choice themselves.

It’s just a suggestion …

Thanks!

Rick Wilson

By: Tzarlie

Tzarlie — Wed, 21 Jul 2010 04:58:51 +0000

I’m using CB as main payment processor, if someone decided to cancel and get a refund before the warranty expires, does DAP cancel the member’s subscription and block them from viewing the content?

Like, DAP check the email for new subscribers and send them an email with a user name and password, does it do the same on the reverse aspect? Would DAP find emails of granted refunds and cancel the subscriber’s account or do I do this by hand?

By: Veena Prashanth

Veena Prashanth — Sat, 10 Jul 2010 19:34:23 +0000

Stephen,
You can find what we can do with bulk imports in the ‘comments’ section of this post – http://www.digitalaccesspass.com/doc/importing-users-in-bulk-into-dap/

Right now the start date cannot be backdated, but we will try to incorporate it in dap 4.0.

By: Veena Prashanth

Veena Prashanth — Sat, 10 Jul 2010 19:32:38 +0000

Tim,
When the membership expires, they can login but will see nothing because there membership has expired.

By: Stephen

Stephen — Fri, 09 Jul 2010 01:34:36 +0000

Lets say I have customers that have already paided me for three months worth of content in a system other than DAP. I now istall DAP and want to migrate these customers over …. can I back date their start date so they get all three months of content they already have paid for right away ?

By: Cancellation or Refund Requests — DAP Documentation

Cancellation or Refund Requests — DAP Documentation — Tue, 29 Jun 2010 20:09:20 +0000

[...] Also see: Cancellations & Refunds [...]

By: Tim

Tim — Tue, 08 Jun 2010 23:58:05 +0000

Hi Ravi,

The members section to our website is the only section that is actually using wordpress and we have two levels of clients, one level can see “public” posts and pages and the second can see”private” posts and pages, what we are looking for is that when the expiry date occurs they can’t login to see anything at all.

Can DAP do this? I just need clarification before purchasing.