There are a few different reasons why this may not be working.

1. Cron Not Running

The DAP email-processing cron that processes the 1SC emails is not running. Check your webhost control panel -> Cron job settings. Make sure dap-emailorder.php is setup to run once every 10 minutes.

2. No Notification Emails from 1SC

The DAP cron is running but 1SC payment notification emails are not reaching your mail server. Check the email account where you expect to receive your 1SC payment notification emails and see if the order notification email from 1SC is in that mail box.

3. Incorrect Mail Server Settings

The cron is running and the 1SC order notification email is reaching your mail server – but you did not configure the mail server settings correctly in DAP Dashboard -> Setup -> Config -> Payment Processing.

Email Server Where Order Emails Come In
Email Server User Name
Email Server Password

4.”Read” Or Deleted Emails

DAP only processes order notification emails that are in the “Unread” status, to prevent previously processed emails and other non-DAP emails from being repeatedly processed.

Also, if you “pop” off the emails from that mail box (means, your email client like Outlook or Thunderbird or Gmail is “removing” your emails from the server when it retrieves them), it means that when DAP logs in to that billing email address, there are no emails there to be processed – the mailbox is empty, or the 1SC payment notification emails have somehow gotten deleted from that mailbox.

So it is possible that DAP is able to connect to your email server, but DAP is not finding any “unread” emails. Please login to your email server and mark all the payment emails that you want DAP to process… as “unread”. And also make sure that your email client does not remove the emails from that mail box.

5.Product Name Mismatch

There might be a “Product Name” mismatch. The product name has to be EXACTLY the same (including case, spaces, etc) in both DAP as well as in 1ShoppingCart. So if you have created a product by name “Widget A”, make sure your 1shoppingcart product also has the exact same name “Widget A”.

If everything is setup correctly, DAP cron will run every 10 minutes and try to process all 1SC emails.

The next time the DAP cron will run (every 10 minutes), it will pick up all the unread payment emails from 1SC.

6. Empty “Thankyou-Email Body/Subject”

Welcome email is not getting sent.

Select the product, and make sure there is some text in the “Thankyou-Email Subject” and “Thankyou-Email Body”. Whatever is in these fields is what gets sent immediately after someone purchases that product (or right after you give them access from the backend).

Now go to DAP Dashboard -> Users -> Add .

Select the product and manually add user. Now see if the thankyou email gets sent to that email id. If it got sent, then your product setup is correct.

Also check the DAP Dashboard -> Orders . Search for all orders, look up the order for the particular user in question by email.

Check the payment status and make sure there is no error there.

If you did all this and things are still not working, please do this:

1. Set DAP Dashboard > Setup Config -> Basic > Log Level = 5
2. Re-run the 1SC test purchase
3. Check the DAP Logs (DAP Dashboard > System > Logs) and send us the log text in there for troubleshooting by pasting it into a new support ticket.

7. Sending Email & Password To Buyer

Make sure you have set the thank-you message with the right merge tags for Email and Password.

8. Manually Running Cron

First set DAP Dashboard > Settings > Config > Log Level = 5

If you feel that the orders were not processed in dap, then just login to the 1SC email account where the sales/payment notification emails are sitting, and mark those orders/emails as UNREAD that you want dap to process.

Then manually run the cron script dap-emailorder.php cron by visiting the following link in the browser.

http://www.yoursite.com/dap/dap-emailorder.php

Replace yoursite.com with the name of your site.

It will just display an empty screen when complete.

Then check “Users > Manage” to see if user has been created.

- Veena Prashanth

Case 1: The video file is stored on your web site

By default, DAP can only protect files that are stored on the same web site where DAP is installed.

So if you install DAP on YourSite.com , then your files must also be located on YourSite.com. DAP installed on YourSite.com cannot protect files (.mp4, .mp3, .html, .pdf, .doc) that are stored on AnotherSite.com.

So assuming the files are stored on the same site as DAP, you can (and should) protect both the actual video file, as well as the blog post or page in which the embed-code for your video is published, by adding both to a Product.

This gives you 2 levels of protection for your videos:

Level 1: The blog post or page containing the video player code, itself is accessible only by authorized members.
Level 2: When an authorized user gets legitimate access to the page where the video is published (because they’re a paying member, say), even if they try to do a view source and figure out the location of the video (eg., http://yoursite.com/videos/howtovideo1.mp4) , and pass it around by email to their friends (or post the link in an online forum), their friends still can’t view the video, because the video link itself is protected by DAP.

If you have some text that you want the casual visitor (and Google) to read, but wish to protect only the video, then you could turn Sneak-Peek on (in Setup > Config > Advanced), insert a WordPress more tag (<!–more–>) into your post just where you want the content to start being protected, and put the video player’s embed code after the more tag.

Case 2: Video file is stored on Amazon S3

The only 3rd-party-stored video files that DAP can protect at this time are videos (and other files) that are stored on Amazon S3. DAP cannot do this by itself, but uses a special WordPress plugin called S3MediaVault.com , which is a plugin we developed specifically to make Amazon S3 videos play in your WordPress blog posts/pages. So again you get 2 levels of protection for your videos…

Level 1: DAP protects the post/page where the special S3MV video player code is embedded
Level 2: The S3MediaVault plugin makes sure that even if someone tried to do a view source and figure out the actual link to your Amazon S3 video, they still won’t be able to view the video.

WARNING: Video stored on other 3rd party video sites

DAP cannot protect, say, videos that are embedded from other 3rd party web sites like YouTube or Hulu. Of course, DAP can always protect the blog post or page itself that contains the video, but once an authorized user gets valid access to that blog page, they can see that it is a YouTube video (say), and then pass that YouTube video link to their friends, in which case DAP cannot protect that external YouTube video link.

• PHP version 5+
• MySQL 4+
• PDO support (for PHP, enabled for MySQL)
• JSON support (for Ajax)

These are commonly available on most web hosts.

And we’ve seen that most web hosts enable these for your web site, at no additional cost, if you just asked them.

Check with your web host. If they can’t help, then here are a couple of recommended, DAP-Certified web hosts.

As you probably already know, WordPress has its own user database.

DAP has its own User database, and doesn’t use the WordPress database – for many reasons, not limited to the following…

1) Ability to store more user information than what WordPress allows

2) More powerful user search, profile updates, affiliate information, etc.

So, if you want to use any WordPress based plugins – like WordPress Forums or Subscribe2Blog – these forums are looking at WordPress’ native user database.

Now comes the necessity of “syncing” the DAP user data and your WordPress user data.

In the DAP Dashboard, in “Setup > Config > Advanced“, you will see two settings for syncing DAP & WP user data.

(1) Sync DAP User data and WP User data

If you turn this to “Y” (for “Yes”), then every time someone logs into DAP, their DAP user data (just name and email) is automatically “synced” with WordPress user data. If you set this to “N”, then no data will be transferred from DAP to WordPress.

(2) Sync WP data only for PAID users

This one matters only if you have set (1) above to “Y”.

If you want only your “PAID” members to be synced with WordPress, then set this to “Y“.

If you want both “FREE” and “PAID” members synced with WordPress, then set this to “N“.

Here’s how it actually works:

1. For the sync to work, you must first setup and save the above 2 config settings
2. After you save the above two config settings, make sure you log out of DAP and re-log in (if you are/were logged in and testing as a regular user), because only then, the Config settings above will take effect.
3. Your user must log in through a DAP login form (not the WP login form).
4. Make sure the user is redirected to any part of your WordPress blog after log in. This can be done via “Logged In URL” setting in DAP Config.
5. The user can be redirected to any WP page, WP post or even your blog home page – that’s the only time the ’syncing’ kicks in.
6. When user lands on any page/post of your WP blog, then the DAP LiveLinks plugin (which you have already installed & enabled) kicks of the “sync”, copies the logged in member’s name and email over to the WordPress user table, and also automatically logs him into your WordPress blog.

That’s all there is to it.

Also see: Forum Integration

Use two different browsers for testing. Not two different browser tabs, but 2 completely different browsers – like Chrome and FireFox, or FireFox and Internet Explorer. Log in as DAP admin using one browser, and then as a regular user in another browser. That way, you keep the access separate, and your testing will be clean and easy.

If you are using, say, Firefox, you are logged in to DAP admin, and are browsing your blog or trying to access content on your blog, then you will only have access to the content that the admin user has access to. You, as the DAP Admin, DO NOT have automatic access to every product by default. You will have to manually give yourself access to every product you create. And if you want yourself to have “PAID” access, then you have to mark yourself as “PAID”.

That is because, if DAP gave you automatic access to all products, then you will go ahead and protect a blog post, try to access that blog post, and DAP will give you access to that content because you as admin have automatic access to the product. And then you will wonder “Hey, I protected a blog post, but I’m still seeing it.

I have protected a blog post as part of a Product. But I can still access it.

Short Answer: If you have protected a post/page/file, try to access it, and are able to do it, then it means you DO have access to it. Now let’s troubleshoot so that you understand the “how” and the “why”.

• Have you added the blog post to a Product? If you don’t add it to a DAP Product, the post/page/file won’t be protected.
• Who are you logged in as? As DAP Admin? Or as a regular member?
• Now if you search for this user by email id or last name on the “Users > Manage” page, you will see that the user does have access to the product to which the post belongs

Are you already logged in a a user who has access to that link? Maybe logged in as DAP Admin, and that is why you are able to access the link? If so, either log out of DAP, or visit your blog in a completely new browser (if you’re logged in as DAP Admin in FireFox, then visit your blog using Internet Explorer).

I have protected a blog post as part of a Product. User has access to it, but still can’t access it.

Short Answer: If you have protected a post/page/file, try to access it, and are able to do it, then it means you DO NOT have access to it. Now let’s troubleshoot so that you understand the “how” and the “why”.

• Who are you logged in as? As DAP Admin? Or as a regular member?
• Whoever you are logged in as, make sure that user (admin user or regular user) has access to the product to which the post belongs
• Have you added the post as a “PAID” or as “FREE”?
• If you have marked the post as “PAID”, make sure the user also is a “PAID” user (either there must have been a real transaction, or you must have manually marked him as “PAID”). Because free users cannot access content that has been marked as “PAID”.
• Maybe the user’s access to the product has expired. Check the user’s “Access Start Date” and “Access End Date” for that product. The start date should be current (not be in the future) and the end date should be current (shouldn’t be in the past, which means his access to the product has expired)

I don’t want the links to all my protected blog posts showing up on my blog’s home page

Make sure you have “Sneak-Peek” turned off in the DAP Admin Config section. Once you do that, posts that are protected will not be displayed on the home page as well as if someone tried to visit the link directly.

Why do I see the “Lock” symbol on my blog’s home page?

It’s possible that you have no published posts (it’s a new blog), or you have probably protected all of the posts by adding them all to a DAP Product.

1) Open the file error.php that is stored in the /dap/inc/ folder.

2) RENAME it as (or COPY it as) customerror.php.

3) You can put ANY kind of HTML content within this. Images, javascript, css,, buttons, text, whatever. Any HTML can be used in this file.

4) Upload this new file customerror.php back to same folder /dap/inc/

5) error.php doesn’t matter any more. Whether you delete it, or just leave it alone, the fact that there is a customerror.php file in the same directory means that DAP won’t even bother about error.php any more.

6) Future updates of DAP will not touch your customerror.php file. So updates or upgrades will not mess with your custom error page copy.

But as in any industry, some hosts are just outdated, run old, outdated and deprecated versions of the software, do not offer a choice to upgrade to the latest server software (like a recent version of PHP or MySQL). And some are just not helpful at all.

If you had a choice of picking a new web host, then here are the web hosts we use ourselves, and highly recommend, and they have everything readily available that DAP needs to run smoothly.

1) Dream Host

2) Host Monster

3) Blue Host

If your host is not shown here, it doesn’t mean that DAP won’t work on your host.

These just happen to be the ones we recommend if you have the option of picking a new web host.

Plus that is exactly why we offer the free 30-day trial – to make sure DAP can run on your current web site, and also help you decide if DAP will work for you.

So there’s no risk to you, regardless of who you are hosting with.

- Ravi

Go to http://www.DigitalAccessPass.com/support/ , open a ticket, and enter the following information in the ticket (after filling in the blanks, of course

Your Email Id Used During Purchase: __________
Domain name: __________
FTP Host name: __________
FTP Username: __________
FTP Password: __________

Link to Your WordPress Blog: __________
WordPress Admin Username: __________
WordPress Admin Password: __________

Which one of these Payment Processors do you wish to use to accept payments for your membership site?
(Paypal/1Shoppingcart/ClickBank): ______________

Web Site Control Panel Info (to create cron jobs):
Control Panel Link: __________
Username: __________
Password __________

Log in as WP admin, and look under “Appearance > Widgets”.

You’ll see the widget. Drag this widget on to any customizable part of your theme.

The widget puts the DAP login form right on your sidebar.

When a user is not logged in, they will see the login form.

When they are logged in, they just see a “Logout” button.

(OR) How does someone become a member?

With DAP, you can add users to your membership site in 3 different ways.

1.  PURCHASE: Someone buys your product or subscribes (“Paid” member with access to both free and paid content)

2.  FORM SIGNUP: Someone signs up through a signup form (“Free” members with access to only free content)

3. ADMIN ADDED: You add them as a member directly through the DAP Admin Control Panel (you can mark them as either “free” or “paid”)

All three are explained in detail below.

1. PURCHASE

*You first create a “Sales Page”.

On your sales page, depending on which payment processor you use, you go to Paypal/1ShoppingCart/ClickBank and create a new product with the EXACT same name as the product you created within DAP, and get the ‘Buy Button’ link from your Payment Processor. Publish this “Buy Button” on your sales page.

* Your visitor goes to your sales page

* They purchase your product

* Your payment process (Paypal/1ShoppingCart/ClickBank) notifies DAP that you have a new purchase.

* If the product names match, DAP automatically creates an account for them, generates a random password, and sends them an email with their email/password. You can customize the contents of this email on the “Templates” screen in your DAP Admin Control Panel. Integration with your shopping cart explained elsewhere (see documentation for setup).

That’s it!

That’s how “buyers” get added to your membership site and get access to the product they just purchased.

2.  FORM SIGNUP:

You wish to give someone a “Free” membership.

NOTE: “Free” members who do not have a payment associated in DAP (which means they have not purchased anything) will have access only to content that you have marked as “Free”.

Once you have created a Product in DAP, and have added content (blog post/page links, links to files, etc), and have saved it, on the Product page, below the Product name list, you will see a link called “Direct Signup HTML”. (See image below). You must first select a Product before you can copy the correct form HTML.

Fig 1. Direct Signup Link on Products page

Fig 2. Form HTML that you get on clicking the Direct Signup Link

This HTML gives you the full HTML form code that you can publish on any page of your web site. This form only collects an email address and a first name.

Take this HTML code and publish it on page of your web site where you want sign up users. This could be a WP page or post too.

Note: When you see the above HTML code, there’s a field in there that looks like this:

<input type=”hidden” name=”redirect” value=”http://YourSite/Your-login-page-link/?msg=Success!%20Your%20membership account%20has%20been%20created.%20%20Check%20your%20email%20address%20in%20a%20few%20minutes%20for%20your%20password“>

Don’t forget to change the text above, where it says “http://YourSite/Your-login-page-link/?…” to point to your actual domain name and to your actual login page (if you have customized it).

Then, when someone enters their email address and first name and signs up through the signup form, DAP creates an account for them using that email address, creates a random password, and sends them an email with their email/password.

After that, you can drip any content or emails on them that are marked as “Free” (when adding content or emails).

At some later point, if they purchase any of your “Paid” products (see the “1. Purchase” section above), then as long as they use the same email id during purchase, DAP will automatically give them access to all of the “Paid” content in the Product that they just purchased.

3. ADMIN ADDED:

If you wish to directly give someone access to a Product and all its content and emails, you can add them directly from the DAP Admin screen (Users > Add/Edit).

You just need their email id and their first name (both of which they can change subsequently) to add them to a Product.

While adding them, you have the option of marking them as a “Paid” user by checking the “Mark as Paid” checkbox.

If you don’t check this check box, then they will be added as a “Free” user and get access only to “Free” resources (content/emails).

But if you check the “Mark as Paid” checkbox, then they will get access to all “Paid” content and emails, just like someone who is actually a “Paid” member.