Removing User Access to a Product

1. First search for user in the “Users > Manage” screen.

2. At the end of the user’s row of information, you’ll see a link called “Remove”.

Every time you click on “Remove”, the user’s access is “rolled back” by a month (or the recurring period of the product). So if they have been a member for 3 months, then the first time you click on “Remove”, the user’s access is rolled back by 1 month, so the user now has access to your content for 2 months. So, two more clicks on “Remove” and the product is completely removed from the user’s account. We realize this is a little bit of an inconvenience when removing large number of users from a product, so in the next release, we will be adding a feature that makes it easier.

Deleting users

If you wish to completely remove the users from your database, then check the checkbox next to the user’s row, and then in the upper right hand section, click on the “Go” button next to the text “Fully Delete Selected Users from the database”. That should do it.