Troubleshooting Product Settings

1) “Logged-in URL” on Product page is not taking user to right page after log in.

The Logged-In URL field will work only if user has access to just that one product. If user has access to more than 1-product, DAP cannot decide which Product’s “Logged-In URL” to redirect the user to. So it simply uses the “Global” logged-in URL in “Setup > Config > URL to which User is redirected to, right after log in.

So if you’re testing the “Logged-In URL” field, make sure you create a test user with access to just that one product, and then log in as her and test.

2A) The Lock message says “Sorry, this content is for members only. Click here to get access” but the “Click here” just points to my home page.

OR

2B) “Sales Page URL” on error page not pointing to right URL

The Sales Page URL field of a Product will work only if a piece of content has been added to just that product. If the content has been added to more than one product, then DAP cannot decide which Product’s “Sales Page URL” to show on the “In-Page Error Message” shown to the viewer. So it simply points to the root of the domain. In a future version, this will be configurable, but for now, if you wish to have a custom Sales Page URL shown in the error message, then you can customize the error message HTML and then you’ll be able to enter whatever you want there. Or, instead of using an “In-Page” error page, you could simply redirect the viewer to a custom error page URL.

If you see the original dap/inc/error-notloggedin.php file, you’ll see a line in there that looks like this….

<a href=”%%SALES_PAGE_URL%%“>Click here to get access.</a>

So basically, if the page or post that the person is trying to visit, belongs to just one DAP Product, then the %%SALES_PAGE_URL%% in the above line will actually be replaced with the value of the “Sales Page URL” field from that DAP Product page. But if the same page/post is part of multiple DAP products, then DAP won’t know which Product’s “Sales Page URL” to use – so it will simply point the “Click here” link to the home page.

3) Clicking on a protected Category is not taking user to the correct “Error Page URL”

When you click on a category (instead of a single post), then because the category could contain many posts, each of which could be part of multiple Products. So DAP is unable to choose just 1 single Product from which to pick the “Error Page URL” and redirect the visitor to. So it just shows the error message with the padlock image, which can be customized. Click here for details.

 

3. The Lock, being generic, says “Sorry, this content is for members only.” but does not specify, as I (will) have several different types of members. It should say something like “Sorry, this content is for %%PRODUCT%% subscribers only.” Can this actually work? I am just guessing.
Response Time: 28 Minutes Wed 23 Mar 2011, 10:13am

ยป Reply by: Ravi Jayagopal
>>1. Creating a new user account, for someone who is already logged in under a different email address.<<
Yeah, that is on our list. Not something that will happen any time soon. Hopefully, we can schedule it for the next release.>>2. Several Emails say various things similar to “New User Signup (3rd Party Notification)” instead of actually telling me what product they signed up for, or even the amount that was made.<<
Every one of them should have the product name in the body of the email. If it doesn’t, then something’s not right. So if you find one without a product, then let paste the email here, and we’ll take a look.Other than that, it’s not meant to be a full payment notification email. It’s just meant to be an alert, that’s all. The full payment notification will come from your payment processor.

It already does that to a certain extent. If you see the original error-notloggedin.php, you’ll see a line in there that says..

<a href=”%%SALES_PAGE_URL%%”>Click here to get access.</a>

If the page or post belongs to just one Product, then the %%SALES_PAGE_URL%% in the above line will actually be replaced with the “Sales Page URL” field from that product. But if the same page/post is part of multiple products, then DAP won’t know which Product’s “Sales Page URL” to use – so it will just point to the home page.

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