DAP has a feature where if a user logs in from more IP addresses than what you’ve configured as DAP Admin (default: “5″) under “Setup > Config > Advanced > Max. # of User Logins From Different IP`s” then the user’s account automatically gets “Locked”, and both the user and you (the admin) will get an email notifying you that the user’s account has been locked.
You could then unlock them yourself, or wait for the user to send you an email and ask to be unlocked.
How to “Unlock” Users
- Search for the User by email on the “Users > Manage” screen
- Click on the name or user id. You will now be taken to the “Edit User” screen where you can see the user’s full details
- Next to user’s name, you should see a button called “Unlock User” (you will see this only if the status of the user is “Locked”, and won’t see it for other regular users).
- Click on the “Unlock User” button. That’s it.
When you click the button, the user’s login records are deleted, and the previously recorded IP addresses are deleted.
So he basically starts with a fresh, new login count.
TIP: If your users are getting locked out too frequently, and you don’t want the hassle of unlocking them regularly, simply set the count to a higher number – like 20.
3 comments ↓
I would like to be able to search for Locked users across all accounts.
This way I could check for locked accounts and unlock them before my members have a chance to complain
about it.
I believe the button called “Unlock User” it doesn’t apear, only “Locked”.
So I just change with the status option “Active”.
Works fine.
I have a question. When I receive the message error: “Your account has been locked”
——————————————–
“We have detected a fairly large number
of login attempts using your email address,
from various different geographical locations.
To protect your account from abuse,
and to help us protect our content,
we have locked your account.
Please contact us to get your account unlocked.
Please remember: Account sharing is against
our policies, and any such sharing is strictly
prohibited and may result in your account
getting permanently shut down.”
——————————————–
There is a mistake. I only login once, from a single location, and not “a fairly large number
of login attempts using your email address,
from various different geographical locations.” THIS IS WRONG !
The problem, is, how can I prevent to send this message-error to the new users? Because, I believe that every new user will receive this message, and I will have to activated all the time their accounts.
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