Veena
04-23-2012, 06:17 PM
Usually the login issues are caused by:
1) users using the wrong password to login (login as the user and see if you are able to login successfully) OR
2) users using their username instead of email as the login id OR
3) you have a cache based plugin enabled in WP (like WP super cache / total cache / quick cache) OR
4) the session.save_path is set to an empty folder preventing session from working normally (you can check here http://yoursite.com/dap/phpinfo.php - replace yoursite.com with the name of your site).
Common troubleshooting tips for login issues:
1) If you have any CACHE based plugins enabled like WP super cache, total cache, quick cache in WP admin => plugins, then pls de-activate it, clear cache/cookies and re-test. Cache based plugins can cause content access and login issues.
2) If the POST-LOGIN redirect URL that you configure in dap products page or under dap setup->config, is a protected page, then make sure that page is protected under the product to which the user has access.
If no, then upon login, dap will redirect to the protected page but if the protected page is NOT part of the product that the user has access to, the user will end up getting redirected to error page.
If you redirect users to a protected page upon login, remember to drip/protect the page under that product in dap contentresponder section.
If you have made that page available under the products, then check if the user has access to that product.
If you are logging in as an admin user to dap, the admin user will not have default access to any product. You have to give user access to the selected products (under Operations) in dap manage users page.
1) users using the wrong password to login (login as the user and see if you are able to login successfully) OR
2) users using their username instead of email as the login id OR
3) you have a cache based plugin enabled in WP (like WP super cache / total cache / quick cache) OR
4) the session.save_path is set to an empty folder preventing session from working normally (you can check here http://yoursite.com/dap/phpinfo.php - replace yoursite.com with the name of your site).
Common troubleshooting tips for login issues:
1) If you have any CACHE based plugins enabled like WP super cache, total cache, quick cache in WP admin => plugins, then pls de-activate it, clear cache/cookies and re-test. Cache based plugins can cause content access and login issues.
2) If the POST-LOGIN redirect URL that you configure in dap products page or under dap setup->config, is a protected page, then make sure that page is protected under the product to which the user has access.
If no, then upon login, dap will redirect to the protected page but if the protected page is NOT part of the product that the user has access to, the user will end up getting redirected to error page.
If you redirect users to a protected page upon login, remember to drip/protect the page under that product in dap contentresponder section.
If you have made that page available under the products, then check if the user has access to that product.
If you are logging in as an admin user to dap, the admin user will not have default access to any product. You have to give user access to the selected products (under Operations) in dap manage users page.