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Thread: Recurring transaction failed in paypal

  1. #1
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    Recurring transaction failed in paypal

    Hello,
    I just started using DAP. I have PayPal Pro and yes, recurring billing function is on. I have set up several test transactions that are set up to run as a monthly recurring subscription. Paypal is taking the initial payment, but then I get this email from DAP:

    "Dap_Payment:create_paypal_recurring_subscription( ):failed to process the recurring transaction for user: xxxxxxxx who bought the item: Test Subscription, for the amount: $0.01. The recurring payment transaction will have to be handled manually within paypal.com."


    I called Paypal and they say that the transaction is being communicated to them as a one time transaction. This is super frustrating because I am 100% positive that I have the product set-up as a subscription. Any ideas what is going on here?


    thanks

  2. #2
    Administrator
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    Re: Recurring transaction failed in paypal

    As I mentioned in the ticket response, it looks like you have Payflow and NOT Payments Pro account with Paypal.

    The recurring error you are getting generally means that DPRP ( "Direct Payment Recurring Payments" ) feature is not enabled on your PayPal Website Payments Pro account. If you can contact PayPal they should be able enable this.

    But if they say that you have Payflow recurring billing and they no longer support Paypal Payments PRO Recurring Billing, then you can't use the dap cart with your paypal account. If you have an authorize.net merchant account, you can integrate it with dap cart.

    DAP does not have Payflow integration. We only have integration with Website Payments Pro (new name PayPal Payments Pro).

    Payments pro:
    https://www.paypal.com/webapps/mpp/paypal-payments-pro

    I think Payflow is a completely different service and you probably have payflow and not payments pro.

    Payflow:
    https://www.paypal.com/webapps/mpp/p...ayment-gateway

    Anyway, pls confirm this with Paypal and let us know what you find.

  3. #3
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    Re: Recurring transaction failed in paypal

    Veena,

    I spoke with PayPal this morning (and 3 times yesterday) and they keep confirming to me that I am approved for PayPal Payments Pro and that it is live and active with recurring billing turned on. The fellow I spoke with this morning said that Payflow is the gateway that Payments Pro uses. The only issue they see on their end is that there is some unresolved issue with my "virtual terminal", but that shouldn't affect a website transaction anyway. Would you recommend that I scrap PayPal? I plan to sell one-time products, but really, it's very important to me that I have a reliable recurring billing function. Thanks again for your time.

    Tom

  4. #4
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    Re: Recurring transaction failed in paypal

    New information for anyone that is looking here. PayPal's new service is indeed PayPal PAYFLOW Pro...it's $30/month + $10/month for recurring billing function. This is not the same as their "old" product PayPal PAYMENTS Pro that costs $30/month + another $30/month for recurring billing! Apparently, the sales force at PayPal talk about these two as if they are the same, so I was signed up for PAYFLOW PRO when I asked to be signed up for PAYMENTS PRO. As far as I understand, DAP is not set up to communicate with PAYFLOW. So, the only option right now that will process recurring subscriptions with DAP is PayPal Payments Pro, unless DAP finds a way to communicate with the newer product, which is PAYFLOW Pro. I may decide to apply to authorize.net in the end, the paypal stuff is so confusing that it took me at least 6 phone calls to find a customer support rep that understood the difference.

  5. #5
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    Re: Recurring transaction failed in paypal

    Veena,

    I'm curious if DAP plans to integrate with PayPal Payflow Pro in the near future? Or, will you continue to only integrate with the old PayPal Payments Pro? PayPal sent me this developers link: https://www.x.com/developers/paypal/...l-payments-pro

    thanks for your help,
    Tom

  6. #6
    Administrator
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    Re: Recurring transaction failed in paypal

    Quote Originally Posted by TomSeryak View Post
    New information for anyone that is looking here. PayPal's new service is indeed PayPal PAYFLOW Pro...it's $30/month + $10/month for recurring billing function. This is not the same as their "old" product PayPal PAYMENTS Pro that costs $30/month + another $30/month for recurring billing! Apparently, the sales force at PayPal talk about these two as if they are the same, so I was signed up for PAYFLOW PRO when I asked to be signed up for PAYMENTS PRO. As far as I understand, DAP is not set up to communicate with PAYFLOW. So, the only option right now that will process recurring subscriptions with DAP is PayPal Payments Pro, unless DAP finds a way to communicate with the newer product, which is PAYFLOW Pro. I may decide to apply to authorize.net in the end, the paypal stuff is so confusing that it took me at least 6 phone calls to find a customer support rep that understood the difference.
    Thanks Tom for the update. We will integrate with paypal payflow in future... hopefully in 6-8 months from now.

  7. #7
    Administrator
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    Re: Recurring transaction failed in paypal

    Here's some more info on paypal payflow and paypal payments pro from a DAP user (Thanks Greg!).
    Here is what he found:
    =====================================
    Essentially, during the summer of 2012, PayPal did a major enhancement to one of their two methods of processing. The older processor that they enhanced is called PayFlow and when they upgraded this, they made this the default version for all PayPal Payments Pro (PPP) accounts. PayPal calls this a PayFlow version of PPP. The previous version is the API version of PPP.

    So, any account that becomes a PayPal Payments Pro account (either by setting up a new one or by upgrading to PPP) after the summer of 2012, will be setup as the PayFlow version of PPP unless you specifically call a product specialist at PayPal before applying for the PPP account and request the API version of PPP. Once you are setup as a PPP account, you cannot change versions but have to create a new one. PayPal will continue to support both versions but only PayFlow is available through the normal methods of applying (online, default when you call in, etc).

    So for now, to work with DAP's recurring payments, you must be on the API version of PPP. You can call PayPal and verify which version you are on for your account. If you have been setup on a PayFlow version of PPP before DAP has been upgraded to work with PayFlow, your only option is to setup a new PPP account and specifically request the API version of PPP before applying. You can't get this version without calling and specifically requesting it.

    So, I'd assume that DAP will always work with the API version since current DAP users on PPP wouldn't be able to switch to the PayFlow version without starting a new account.
    =====================================

    Yes, dap will always work with the API version since current DAP users on PPP wouldn't be able to switch to the PayFlow version without starting a new account.

  8. #8
    Junior Member
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    Re: Recurring transaction failed in paypal

    Are you ever going to integrate Payflow with DAP?

  9. #9

    Re: Recurring transaction failed in paypal

    Hi Edward,

    Please see this post on the latest on payflow:

    http://www.digitalaccesspass.com/blo...tion-with-dap/

  10. #10

    Re: Recurring transaction failed in paypal

    I find it kind of weird that PayPal is pre-integrated to work with major processors and popular shopping carts. Payflow Pro is pre-integrated in more than a hundred shopping carts.
    https://www.paypal.com/webapps/mpp/payflow-faq
    Why are hundreds of other carts able to do this and not DAP? What’s the ponit of DAP shopping cart if it doesn’t handle payments through one of the largest payment gateway?

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