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Creating New Users Manually

In DAP, to add a new a user to your site on the backend, you must give the user access to some product – any product.

What that means is, that you can’t create stand-alone new users who have access to no products.

So, to add a new user…

1) Go to “DAP Admin > Users > Add”.

2) Under the “Add New User“ section of the page, select a Product. Enter first name and email (both mandatory) . Last name and Username are optional.

3) If this user has paid you previously, or paid offline, then you may check the “Mark as Paid“ checkbox. If you do not check it, then the user is added as a “Free” user by default. The “Free” or “Paid” status for this product access is only a matter of internal reporting. It doesn’t really matter if a user is marked as free or paid – they will still get the exact same access to the product depending on valid access start and access end dates, whether you are dripping content, etc. So the “FREE” or “PAID” status is mainly for your own purpose, just to be able to differentiate someone you gave free access, and someone who paid you offline and you just want to note them as a paid user, that’s all.

4) Click “Add User To Product” button. At that very moment, the “Welcome Email” configured for that product, is sent to the user in real time. If no welcome email is configured, then nothing is sent.

That’s it.

PS: You can also mark a user as “Paid“ from the “Users > Manage“ screen after you’ve searched for them by email or last name.

PPS: And here’s how you can also add a manual transaction for that user

More about how Users get added

Click Here to Leave a Comment Below 13 comments
Joe - April 13, 2010

Is there a way to add all users to a product? Or to multiple products?

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Creating Multiple DAP Admins — DAP Documentation - April 22, 2010

[…] 1) Add new user […]

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Ravi Jayagopal - April 29, 2010

Joe,

>>Is there a way to add all users to a product?<< Yes, there is. On the Users > Manage product, do a search, and then click on the “Select All” check box, select all users, then select the product you wish to add them to, and click on “Add”.

>>Or to multiple products?<< You can select multiple users, but cannot add them to multiple products in one shot. You will have to add the users to one product at a time. - Ravi Jayagopal

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Dave Meir - January 15, 2011

Ravi,

I have three or four users I had to add manually to the system because of credit card snaffus. I marked them as paid because they were – for this first month. But their due date is coming up soon and I see their status is as PAID in the member management area. What happens now at the end of their 30 days?

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Veena Prashanth - January 15, 2011

Dave,
The access depends on the user’s access end date.

If their access end date has expired, then they will not get access to future content even if they are marked as paid.

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Dave Meir - January 15, 2011

Veena,

Sorry – guess I should have asked this the first time. Assuming these members want to continue their membership – then what? Will DAP and One Shopping Cart rebill them automatically? If DAP does rebill them automatically and their charge is denied again – will I just have to run their charge manually as I did before?

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Crystal Coleman - May 25, 2011

I have the same question as above – any answer Veena?

Thanks!

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Veena Prashanth - May 25, 2011

>>Assuming these members want to continue their membership “ then what? Will DAP and One Shopping Cart rebill them automatically? If DAP does rebill them automatically and their charge is denied again “ will I just have to run their charge manually as I did before?
<< DAP will not rebill them automatically if their old subscription is canceled. DAP does not store CC info. If the user subscribes again via 1SC and if the user uses the same email id for re-purchase that they had used previously, then dap will extend their access end date, so the user's drip will start from where they left off. See - http://www.digitalaccesspass.com/doc/cancellation-or-refund-requests/

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Kit - July 11, 2011

I have a customer who called in with their payment information. Do I have to enter it in the “authorize.net” first then manually add the user and mark paid?

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Robert Lawrence - January 22, 2012

Bounced cards and billing issues? How does DAP handle that? Does the software send an email out to the customer and let the customer login and update their credit card details? Does the software attempt to retry the card and rebill the customer? Please explain how this works. Thanks!

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Veena Prashanth - January 22, 2012

>>Does the software attempt to retry the card and rebill the customer? << No. DAP does not retry card or send an email to the customer when there are billing issues. You will have to manage that within your payment processor.

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stephen Smith - April 17, 2013

The dashboard seems to be set up to add a user to a single product. However, I want to be add a user to several products. I don’t see how to do that in the manage user area. Seems like one user – one product. For staff I want them to have access to all products.

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Ravi Jayagopal - April 18, 2013

You just repeat the process and add same user to multiple products. You can’t add one user to multiple products in one go, but you can do it repeatedly and add one person to as many products as you wish.

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