In DAP, to add a new a user to your site on the backend, you must give the user access to some product – any product.
What that means is, that you can’t create stand-alone new users who have access to no products.
So, to add a new user…
1) Go to “Users > Add”.
2) In the “Add New User” section of the page, select a Product. Enter first name, last name (optional) and email address .
3) “Mark as Paid” checkbox: If you do not check the “Mark as Paid” box, then the user is added as a “Free” user by default. Which means she won’t have access to any content within that Product that you have marked as “Paid”. So if you want user to be a “Free” user (with access to only free content, and no access to any of the paid content), then leave the check box alone. If you want the user to be a “Paid” user with access to “Paid” content – as if this user actually paid you and joined your membership site – then check this checkbox.
4) Click “Add User To Product” button.
That’s it.
PS: You can also mark a user as “Paid” from the “Users > Manage” screen after you’ve searched for them by email or last name.
11 comments ↓
Is there a way to add all users to a product? Or to multiple products?
[...] 1) Add new user [...]
Joe,
>>Is there a way to add all users to a product?< <
Yes, there is. On the Users > Manage product, do a search, and then click on the “Select All” check box, select all users, then select the product you wish to add them to, and click on “Add”.
>>Or to multiple products?<<
You can select multiple users, but cannot add them to multiple products in one shot. You will have to add the users to one product at a time.
- Ravi Jayagopal
Ravi,
I have three or four users I had to add manually to the system because of credit card snaffus. I marked them as paid because they were – for this first month. But their due date is coming up soon and I see their status is as PAID in the member management area. What happens now at the end of their 30 days?
Dave,
The access depends on the user’s access end date.
If their access end date has expired, then they will not get access to future content even if they are marked as paid.
Veena,
Sorry – guess I should have asked this the first time. Assuming these members want to continue their membership – then what? Will DAP and One Shopping Cart rebill them automatically? If DAP does rebill them automatically and their charge is denied again – will I just have to run their charge manually as I did before?
I have the same question as above – any answer Veena?
Thanks!
>>Assuming these members want to continue their membership – then what? Will DAP and One Shopping Cart rebill them automatically? If DAP does rebill them automatically and their charge is denied again – will I just have to run their charge manually as I did before?
< <
DAP will not rebill them automatically if their old subscription is canceled. DAP does not store CC info.
If the user subscribes again via 1SC and if the user uses the same email id for re-purchase that they had used previously, then dap will extend their access end date, so the user's drip will start from where they left off.
See - http://www.digitalaccesspass.com/doc/cancellation-or-refund-requests/
I have a customer who called in with their payment information. Do I have to enter it in the “authorize.net” first then manually add the user and mark paid?
Bounced cards and billing issues? How does DAP handle that? Does the software send an email out to the customer and let the customer login and update their credit card details? Does the software attempt to retry the card and rebill the customer? Please explain how this works. Thanks!
>>Does the software attempt to retry the card and rebill the customer? <<
No. DAP does not retry card or send an email to the customer when there are billing issues. You will have to manage that within your payment processor.
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