1) Affiliate was not credited with a sale

There could be many reasons for why the affiliate was not credited to the sale.

1) Buyer didn’t click on any affiliate links before purchasing the product
2) Buyer did click on an affiliate link, but somehow (intentionally – or not) cleared her cookies before buying the product
3) Buyer hasn’t yet logged in to their DAP account after purchase
4) The hourly cron job on your DAP site hasn’t run yet (hourly cron has to have run *after* the buyer has logged in to their account)
5) You have not set up any affiliate commissions for the Product on the “Affiliates > Set Commissions” page

2) Manually credit an Affiliate with a sale

Right now, there’s no way to do this via the DAP Dashboard. We will include this in a future release.

3) Affiliate Program Life Cycle

1. You have already set up a “Per Sale” commission for the Product being purchased.
2. Visitor clicks on affiliate link and affiliate cookie is set on her computer
3. Visitor goes on to buy the product
4. Visitor gets welcome email and logs in to your member’s area: This is when the affiliate is actually credited with the referral. So it is critical that if you’re testing the affiliate program, make sure you log in to the new member’s account. At the time of this login, the only thing that happens is: a) DAP notes down that this buyer was referred by this affiliate. b) If you have set up any “Per Lead” commission, then this lead commission amount is credited to the affiliate’s account. So if the affiliate were to log in to his account at this point, they would just see that they have gotten the “Per Lead” commission credited to their account.If there is no “Per Lead” commission, then nothing is credited to Affiliate account at this point. So if the affiliate were to log in to his account at this point, they would see no referrals yet.
5. At the top of the hour after the buyer has logged in to their member’s area, the DAP Hourly Cron runs. It sees that Buyer X has been referred by Affiliate Y. It also sees that no commissions have yet been paid for the purchase. So it looks up your Affiliate Commission Structure (that you have previously set up on “Affiliates > Set Commissions”), calculates the commission to be paid (“Per Sale Fixed” or “Per Sale Percentage”), and then credits affiliate’s account with that amount.
6. If the affiliate were to log in to his account at this point, they would just see that they have gotten the “Per Sale” commission credited to their account.